Effective Date: 18.07.2024
Our website address is: https://sambalsauce.com
1. Introduction
Welcome to the Sambal Sauce SB Factory website. These terms and conditions outline the rules and regulations for the use of our website and services.
By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use Sambal Sauce SB Factory’s website if you do not accept all of the terms and conditions stated on this page.
2. Definitions
Company: Sambal Sauce SB Factory, located in Malaysia.
Customer: Any individual or business entity that purchases products from the Company.
Website: The official website of Sambal Sauce SB Factory.
Products: Sambal sauce and other hot sauce products offered by the Company.
Order: A request by the Customer to purchase Products from the Company.
3. Use of the Website
By using our website, you warrant that you are at least 18 years old or visiting under the supervision of a parent or guardian.
You agree to use the website for lawful purposes only and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use of the website.
4. Privacy Policy
Our Privacy Policy, which sets out how we will use your information, can be found on our website. By using this website, you consent to the processing described therein and warrant that all data provided by you is accurate.
5. Orders
All orders are subject to acceptance and availability. The Company reserves the right to refuse service to anyone for any reason at any time. Once an order is placed, you will receive an email confirmation detailing the order.
This email does not constitute acceptance of the order. The Company reserves the right to accept or decline your order at any time after receipt.
6. Pricing and Payment
Prices for our products are subject to change without notice. The Company reserves the right to modify or discontinue products at any time. Prices shown on the website are in MY and are exclusive of taxes and shipping charges,
unless otherwise stated. Payment must be made at the time of placing an order via the payment methods available on our website.
7. Shipping and Delivery
We ship products both locally and internationally. Shipping costs and delivery times vary based on the destination and shipping method selected. The Company is not responsible for any delays caused by customs or other regulations in the destination country.
8. International Orders
For international orders, you are responsible for complying with all local laws and regulations. You are also responsible for any import duties, taxes, and additional fees levied by the destination country.
9. Returns and Refunds
If you are not satisfied with your purchase, please contact us within 3 days of receipt to request a return or exchange. Products must be returned in their original condition.
The Company reserves the right to refuse returns or exchanges that do not meet our criteria. Refunds will be processed within 7 days of receiving the returned product.
10. Limitation of Liability
To the maximum extent permitted by law, Sambal Sauce SB Factory shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
- Your use or inability to use the website or products;
- Unauthorized access to or alteration of your transmissions or data;
- Any other matter relating to the website or products.
11. Indemnification
You agree to indemnify, defend, and hold harmless Sambal Sauce SB Factory, its directors, officers, employees, consultants, agents, and affiliates from any and all third-party claims, liability, damages,
and/or costs (including, but not limited to, legal fees) arising from your use of this website or your breach of these terms and conditions.
12. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of Malaysia, and you irrevocably submit to the exclusive jurisdiction of the courts in that state or location.
13. Changes to Terms and Conditions
We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website following the posting of changes constitutes your acceptance of such changes.
14. Contact Information
If you have any questions about these terms and conditions, please contact us at: Email: admin@sambalsauce.com
Address: 17, Jalan Dato Yunus 5, 81300 Skudai. Johor. Malaysia
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